If you are an ADSI Tech customer with one of our IT Support Packages then just get in touch, raise a ticket by clicking the Help Desk button in the footer and a member of the Team will be in touch soon.
If not, consider one of our flexible ADSI Tech Support packages providing you access to everything your business needs to maintain an efficient and reliable IT infrastructure. Support plans provide break/fix remote and on-site response including replacement serviceable parts and labour at a fixed fee, depending on Plan selected.
A Support plan will ensure your IT systems work for the business and your budget is kept under control. Excellent response times and Proactive Monitoring we are always on hand to ensure your systems are maintained, accessible and reliable.
- Unlimited telephone, email and remote support with 4-hour response
- Manned support desk from 9am to 5pm (Monday to Friday)
- Daily backup checks
- One preventative maintenance report per annum
- Onsite visits charged at a reduced rate
- Unlimited remote support (1 hour critical & 2 hours non-critical)
- Unlimited onsite support (4 hour critical & 8 hours non-critical)
- Manned support desk from 8.30am to 5.30pm (Monday to Friday)
- Daily network monitoring
- Two preventative maintenance checks with report per annum
- Dedicated account manager
- User management
- Unlimited remote support (30 minute critical & 1 hour non-critical)
- Unlimited onsite support (2 hour critical & 4 hours non-critical)
- Manned support desk from 8.30am to 5.30pm (Monday to Friday)
- Daily network monitoring
- Four preventative maintenance checks with report per annum
- Dedicated account manager with quarterly performance reviews
- User management
- Application support
- Strategic development
