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Who we are and what makes us tick

Firstly, we are an O2 Direct Partner

O2 Direct Partner This means we are authorised by the O2 Network to handle your mobile account for them.

As the 5th largest Partner in the UK, we have been specifically chosen by O2 and together we share the commitment to providing a great customer experience and a trusted approach. With a Direct Partner you, the customer, get the enhanced benefits of our business expertise and flexibility rather than having to deal with the entire network structure. Unlike the networks, we treat you as an individual by offering a personal service throughout your mobile phone contract and after.

We are one of the top performing O2 Partners and have been awarded Partner of the Year. Established in 2002 we provide a professional business service you can rely on. We are in it for the long haul.

First class business service

At ADSI, we pride ourselves in excellent customer service; the majority of our customers come from referrals from our happy customers. We aim to answer your call within 3 rings and respond to an email enquiry within 24 hours (during working hours).

We understand that you are busy and we simply aim to make managing your business mobile phones a lot easier, leaving you to make the important decisions and get on with running your business.

With us, you get your own dedicated Account Manager

This means no call centres, no faceless voice at the end of the line; you have a named individual – a personal service just for you. Your account manager will handle your mobile phone account(s), give you advice, keep an eye on your bill expenditure, alert you of unexpected costs that could be avoided and inform you of any savings to be made.

Guaranteed on-going account management

Your bill(s) remain from O2, you will continue to be invoiced from them and payments are still made to them – none of that changes. But, your initial contract, upgrades and on-going account is dealt with by us.

You will benefit from our monthly Bill Manager which includes your O2 pdf invoice. Our unique bill manager report can be tailored to suit your business and individual needs. Mobile expenditure can be broken down into departments or cost sectors, as well as highlighting premium rate calls, data charges, international costs and much more.

Handset(s) if required

We will supply you with your preferred handset if you need one. If you have a problem with the handset throughout your contract; if it gets broken, if you have a technical issue or just need advice setting up – we will help you. In most cases we will provide you with a loan phone whilst yours is in repair/lost/stolen.

If you need to place a bar on a stolen/lost phone, we can do this for you. We will alert you when you are due to upgrade or when your contract is due for renewal. We will handle the entire process for you.

A host of other business services available to you

At ADSI, our portfolio of business services include landline telecoms, digital business solutions, broadband service, mobile protection plans, mobile device management, it support packages, energy consultancy and many other managed services. Whatever your business needs, we are just a call away.

Has this answered your question?

Click here to see what some of our mobile customers are saying

Want to find out more and start reaping the rewards? Call 01268 495555.

 

 

 

  • “Always been very happy with ADSI from day one. We get contacted constantly by other companies but we would never leave ADSI as the service is fantastic and our Accounts Manager is brilliant – he helps with all queries and is knowledgeable, friendly and  we feel confident that he  gets us the best deal. Many companies we’ve used over the years have been in it for the money only but with ADSI we feel that they really do put the customer first, can’t praise highly enough.”

    East Durham Community Transport
  • “Our account manager makes this otherwise stressful task of the comms pain free. We receive a personalised service and he is always on hand to advise us on maximising our telecoms whilst keeping an eye on budgets, all without compromising the high level of standards we have come to expect.   Because of this we have moved all our mobile needs to ADSI which goes against normal company policy where we by principle never use a sole supplier.”

    EBSCO
  • “ADSI provide an excellent service and value for money”.

    Southend Christian Fellowship
  • “Thanks for being the perfect comms partner over the last 13 years.”

    Jelf Group
  • “I would just like to thank you for all your help over the last couple of months. I admit that I was hesitant at first but the service level of ADSI, your professionalism and expertise has been second to none. I would not hesitate to recommend your services to other business colleagues I know. I look forward to our on-going working relationship.”

    AM World UK
  • “We are really happy with overall service from ADSI; it’s great to have someone assigned to our account that can help us with any issues. Our overall phone costs have greatly decreased and we are extremely happy with ADSI.”

    McCue Corporation
  • “We have been with ADSI for a number of years now and I wouldn’t go anywhere else. Very professional company.”

    Kevin Locke Builders
  • “I am extremely pleased that I moved our account to ADSI and would gladly recommend them. We have made considerable savings by making the move, but have also enjoyed a far better level of service. In fact the best thing about working with ADSI is having a named account manager who deals with everything about the account. “

    Association of Teachers & Lecturers
  • “My Account Manager is extremely good at alerting us to areas where we could potentially save money within our business. We are more than happy with the service we receive from ADSI & I would strongly recommend them to other individuals or businesses.”

    Trans XL
  • “We have dealt with ADSI now for approx. 5 years, and have been continuously impressed with the good old fashioned level of customer service. Not only do they keep their eye on our account to make sure it’s the best value for us and offer us great deals on new products, but the back-up is second to none. I would have no hesitation in recommending them to business colleagues. Keep up the good work!”

    Pink Scaffolding
  • “ADSI offer a personal service delivered in a very professional way.  I am very satisfied with the service and support provide by ADSI.  I am confident that when I call, my questions will be answered without delay and this is delivered at a very competitive price.  ADSI look after their customers be providing a pro-active service that will let me know if I need to make any changes to my mobile account.  I am free to concentrate on other aspects of my business because ADSI are looking the mobile accounts.”

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