If your handset is faulty and you believe it was purchased from us within the last 12 months you may qualify for warranty repairs. Please enter your IMEI number in the field below to check whether it was purchased from us and that the warranty is still valid:
What do I do if I have lost/had my phone stolen?
In our opening hours (Monday to Friday 8.30am -5.30pm) call our team at ADSI on 01268 495555 to order replacement SIM and/or new handset.
Out of hours (Saturday, Sunday and Weekdays 5.30pm – 8.30am) call the appropriate network to place a temporary bar on your SIM. Then, in hours call ADSI to arrange a new SIM and/or new handset.
What do I do if my phone breaks?
In opening hours call our team at ADSI on 01268 495555 or click here to download a Faulty Handset Repair Form
Please note if you phone is not under warranty, your repair may be chargeable.