Vodafone FAQ

Changing your SIM card PIN Number

This is a security measure that will force you to enter a unique PIN number every time you switch on the phone. If you lose the phone (when it is switched off!) no one else will be able to make calls on your account. We strongly recommend you do this.

This is executed on the handset. Different handsets operate in slightly different ways so please refer to your handset manual for precise instructions. If you are asked for a PIN code the default is shown on your welcome letter. Please remember you will need to activate the PIN code request to take advantage of this feature.

If you enter an incorrect SIM card PIN number 3 times your phone will 'lock up'. You will be asked to enter your PUK number, to get this number call the number on your Vodafone bill.

To Change The Number Of Rings On Your Phone Before Going To Answer Phone

*#104# Call Button. Then you will be prompted with a 12-digit number. Clear Screen and enter this code. **61*+the 12 digit number*10*30# Call button.

Activating your voicemail (Your personal answerphone)

If your Voicemail is not working and you wish to have this facility then please activate it.

To set this up dial 1211 followed by SEND

To deactivate it at any time dial 1210 followed by SEND

To retrieve your messages dial 121 at any time.

If your Voicemail is still not working then dial 100 SEND and talk to the Vodafone operator who will help. 

Changing the greeting on your voicemail to a personal message

To set this up dial 121 followed by SEND.

Key 1 for the main menu followed by 33 . Follow the voice prompts 

Changing your voicemail PIN number

This is another security measure but this time to protect your Voicemail. If you do not set it then someone else could access your Voicemail and listen to your messages or change your personal greeting.Again, we strongly recommend you do this.

Dial 121 followed by SEND , i.e. call your Voicemail.

Key 1 for the main menu then key 42 to access security settings. Then key 2 to set your security code

There are two levels of security available:

Complete: (you will be prompted for your security code whether accessing messages from your mobile or remotely) key 32.

Standard: (you will be prompted for your security code only when accessing messages remotely) key 33

Accessing Voicemail from Abroad

Whilst you are abroad you will not be automatically phoned to alert you that you have messages. However, many overseas networks do support text messaging and a 'message waiting' icon will be sent.

To access your messages (whilst abroad or from a landline)...

Dial your personal mailbox number or dial your Vodafone telephone number followed by SEND When your hear your greeting press 9. You will then be asked to enter your voicemail PIN number (see above). Your messages will then be replayed. 

Call Waiting alerts you to incoming calls when your mobile phone is already in use.

Call Holding lets you switch between the calls. A soft beeping noise alerts you that someone else is trying to call while you are on the phone. On hearing the beep look at the display. Calling Line Identity will identify the name and/or number of who is calling. You then have three options: you can either end your current call which answers the second call automatically, or you can put your current call on hold while you answer the second call. If you choose not to take the second call, it will be transferred to your Voicemail Mailbox as usual.  Note: Privacy is maintained between the two calls at all times.

Instructions:
To activate Call Waiting dial *43# send.
To accept second call and disconnect first key 1 send.
To hold first call and accept second key 2 send.
To swap from one call to the other key 2 send.
To disconnect one call and reconnect the other key 1 send.
To cancel Call Waiting dial #43# send.

Settings For GPRS/MMS/WAP

These settings can be sent to you via SMS by your network provider by calling Customer Support

Alternatively:

For Picture Messaging

By clicking HERE for online configuration

Vodafone MMS settings

Access Point Name: wap.vodafone.co.uk
Username: wap
Password: wap
Authentication: Normal
Data bearer: GPRS
Gateway IP (proxy) address: 212.183.137.012
Session mode: Permanent
MMS Message (Relay) Server URL: http://mms.vodafone.co.uk/servlets/mms/

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Wap gateway settings in the UK

The following table shows basic WAP gateway setup information for the main UK mobile phone operators. The menu options differ between handset manufacturers. Some of the common menu fields explained:

• Bearer type: There are two types: GSM or GPRS. GSM works by dialling a dedicated WAP dial-up number and should work on any WAP-enabled handset. GPRS is a newer technology, and only works on selected handsets. GPRS is an always-on service that is billed per-kilobyte, and not as GSM, which is billed per-minute.
• Dial-up number - The telephone number that your WAP browser needs to dial to connect. (Not required for GPRS)
• GPRS APN - If connecting over GPRS (as opposed to dial-up), you need an Access Point Node address, so the network knows where to direct your request. See our GPRS for full UK GPRS settings
• Username and password - Note that these are case sensitive, and should be typed in as shown
• Gateway IP details - WAP works by routing traffic through a Gateway that handles optimising the content efficiently. The address is made up of a series numbers separated by dots. This may also be referred to as the WAP Proxy Server address.
• Homepage - This is the main page provided by a network operator... The front-door for access to content provided via your network operator
• Session mode - See FAQ below