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Uses of VoIP

July 6th, 2017

VoIP is here to stay!

What is it? VoIP stands for Voice Over IP – it is essentially a way of making phone calls over the internet. Unlike phone calls, VoIP services come with a variety of other benefits that can help make your business more efficient.

It sounds more complicated than it really is, and the majority of businesses are probably already using it, for example, placing a call through Skypvoipe of Whatsapp counts as VoIP telephony.

The main benefit of VoIP services is that you are not tied to a desk – you can make calls on a smartphone from anywhere in the world, and your number will remain the same, but at a much lower price than an ordinary phone call.


So, here’s a few uses of VoIP and how you can turn it into your greatest weapon;

Telesales Campaign

Thought about upping your marketing efforts but worried about the cost or logistics? Whether you are considering a full-blown telesales campaign or simply adding some scheduled calls to your marketing schedule,  there are certainly some concerns that you should consider before rolling out your efforts. Many of these concerns can be alleviated by the accessibility and affordability of VoIP hosted voice technology. The easily integrated system makes management and execution of a coordinated effort a breeze, so you don’t have to worry about creating a new communications system to support one campaign.

Internal Communications

VoIP isn’t just for outgoing calls. It can massively improve your internal communications by giving you the tools to broadcast calls and easily talk to any member of your team. Because VoIP is so versatile, it can easily be integrated to any existing internal system you may have to manage communications. There’s no need to wait for a reply to an email when every member of your team is equipped with their own VoIP phone line, and you can simply call to talk.

Customer Service

Have your customers ever complained of poor voice quality? Or perhaps you have struggled to maintain a phone system that offers constant customer service. The latter of these is particularly relevant for companies that utilise a mobile workforce. You may struggle with managing a fleet of phone numbers or leaving your staff without communication resources at all. Having a VoIP system can help you resolve all of these problems; the technology allows for commercial phones with a designated IP, and enables stress-free communication that is essential to providing your customers with a positive experience.

Internationally Branch Out

Companies considering taking their business company international and expanding operations can be put off by the potential complications of developing a communications system to support such efforts. And yes, supporting international communication and calling may have been an expensive and stressful in the past, but it as accessible and simpler than ever with the advent of VoIP.  Its affordability, in particular, has allowed many organisations to seamlessly expand their presence without the worry of configuring their communications systems to support their growth.

Interested in VoIP? contact our Sales team for a discussion on 01268 495555

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