01268 495555

Terms & Conditions

ADSI Limited – Terms & Conditions

We, us means ADSI Limited, a company registered in England with registered number 2488146. Mobile Phone Equipment means any cellular telephone supplied under this contract. Item means any Mobile Phone Equipment, accessory, promotional items and other goods supplied under this contract.

Mobile Phone Equipment Offer
All offers made by us for Mobile Phone Equipment and Item are limited period offers subject to availability and subject to status. We will carry out a credit check prior to acceptance of your order. Products will be supplied with a warranty from the manufacturer.

Airtime Contract
All Mobile Phone Equipment is supplied subject to a minimum term airtime contract through the relevant Network. The Network Terms and Conditions of Supply of Cellular Telephone Services that apply to the supply of airtime under this contract are already with you (at signature stage).

Connection to the Network
Your contract with the Network for connection to the network is subject to status and acceptance by the Network.

Sim Free Purchases
Any goods supplied on a sim free or standard supply basis must be paid for in full and by cleared funds prior to delivery. Goods purchased by Credit Card will only be delivered to an authorised card holder’s address. If goods remain unavailable we will refund your payment within 7 days of your request.

Ownership of the item will not pass to you until such time as we have received payment of the purchase price in full. In the case of Mobile Phone Equipment offers, ownership shall not pass until you have fulfilled the minimum term of the airtime contract. If you terminate the airtime contract before the minimum term has been satisfied, you will be responsible for repaying us the original Sim free retail price of the Mobile Phone Equipment at the date of your original connection. Risk of damage to or loss of the item shall pass to you at the time of delivery

Delivery of Mobile Phone Equipment and other items will be made to an address in mainland UK only. We shall endeavour to deliver the items within 7 working days of your order. This delivery period is an estimate only and we cannot accept responsibility for late delivery unless the delay exceeds a period of thirty days from the date of your order. We cannot accept responsibility for late delivery due to insufficient or wrong information provided, or delays in the connection process, this includes mandatory proofs requested by the Network and completion of the Network contract. Goods received damaged or with items missing must be reported to us within 24 hours of delivery.

Handset issues
We encourage you to test the handset(s) immediately so that any issues can be dealt with straight away.  Goods received damaged or with items missing must be reported to us within 24 hours of delivery. Any issues or fault with the handset must be notified to ADSI within 14 days of delivery. If your handset is faulty it must be returned to ADSI in exactly the same condition as originally supplied. If your handset develops a fault after 14 days, enter the IMEI on our website page to confirm your handset is still in warranty.  You can then download a repair form to send to us with the faulty handset for repair & investigation.

Free Gifts / Promotional Items
Free gifts, including accessories that are given away in conjunction with a Mobile Phone Equipment purchase may be despatched under separate cover, up to 28 days after the Mobile Phone Equipment has been delivered. However, if the contract is terminated in this period we will withdraw the offer of the gift.

If you are granted credit and you do not pay any sums due to us within 14 days of the date of your invoice, we reserve the right to charge interest and administration fees and recover all items provided under the contract. We will not exercise this right where you have notified us of a valid reason for non-payment. Prices unless indicated otherwise, all prices stated exclude VAT and delivery.

Additional insurance against loss, damage, electrical and mechanical breakdown and unauthorised calls may be available at an extra cost for certain Mobile Phone Equipment. Details are available on request. Insurance documentation must be validated, signed and returned before cover shall commence. Cover is subject to the terms and conditions of the insurer. We shall not be liable for any refusal by the insurer to accept any application for insurance cover.

Our Responsibility to You – Please Note
We will perform the contract with reasonable skill and care We shall not be liable for airtime charges during any period In no circumstances shall we be liable for any loss or damage arising out of all relating to the services that we provide which is for any loss of profits, loss of sales, loss or turnover, loss of bargain, loss of opportunity, damage to goodwill or reputation, loss of use of any apparatus, software or data loss or time on the part of management or the staff or any indirect or consequential loss or damage however so arising, for death or personal injury, in the event that you use an item for a commercial purpose then we shall not be liable to you for any loss of income, business or profits or any other economic loss arising out of your use or inability to use any item at any time, however this loss may be caused and whether or not it is a result of your own negligence.

Your Statutory Rights
Your rights and obligations under these terms and conditions are personal to you and may not be assigned by you to anyone else. We may transfer our rights and/or obligations under these terms and conditions or any part thereof.

Tariff Changes
All new connections may be subject to additional charges should the customer change to a lower monthly tariff within the contractual period of the new airtime contract. The additional costs will be based on the difference between the original handset price charges and the cost of the handset with lower monthly tariff. Please ensure that you choose the correct tariff to avoid these penalties that are imposed on us by the Network Providers. Changing to a higher monthly tariff, however, will not normally incur additional charges. Additional charges will always be avoided where possible. Please feel free to call us if you require more information.

Please note that by upgrading your handset you are committed to a new minimum term airtime contract with your mobile Network. Ownership and airtime contract conditions apply (see above). We cannot offer a 14-day money back guarantee with upgrades.

Mobile Number Porting
We can offer to port your existing mobile phone number if you are connecting to a different phone network and can provide us with an active PAC code from your existing network. We cannot be held liable for any consequential loss resulting from a mobile number port failure. You must notify us of any problems within 14 days of your connection.

Line Rental Subsidy / Termination
You must provide us with a VAT invoice for any line rental subsidy/termination costs that were agreed within 30 days of the agreed repayment date. Payment will be made (subject to authorisation) within 30 days of invoice date. We reserve the right to withhold payment if; the phone is disconnected; the tariff is changed; you have failed to pay the Network or us; the phone is showing no or minimal usage. If the minimum term of the contract has not been satisfied we retain the right to clawback any line rental subsidy or termination costs that have been paid.

General Conditions
Your rights and obligations under these terms and conditions are personal to you/your company and may not be assigned by you to any third party. We may transfer our rights and/or obligations under these Terms and Conditions or any part thereof. You must be aged 18 years or over.

01/04/2006 This contract is governed by English Law

  • “Always been very happy with ADSI from day one. We get contacted constantly by other companies but we would never leave ADSI as the service is fantastic and our Accounts Manager is brilliant – he helps with all queries and is knowledgeable, friendly and  we feel confident that he  gets us the best deal. Many companies we’ve used over the years have been in it for the money only but with ADSI we feel that they really do put the customer first, can’t praise highly enough.”

    East Durham Community Transport
  • “Our account manager makes this otherwise stressful task of the comms pain free. We receive a personalised service and he is always on hand to advise us on maximising our telecoms whilst keeping an eye on budgets, all without compromising the high level of standards we have come to expect.   Because of this we have moved all our mobile needs to ADSI which goes against normal company policy where we by principle never use a sole supplier.”

  • “ADSI provide an excellent service and value for money”.

    Southend Christian Fellowship
  • “Thanks for being the perfect comms partner over the last 13 years.”

    Jelf Group
  • “I would just like to thank you for all your help over the last couple of months. I admit that I was hesitant at first but the service level of ADSI, your professionalism and expertise has been second to none. I would not hesitate to recommend your services to other business colleagues I know. I look forward to our on-going working relationship.”

    AM World UK
  • “We are really happy with overall service from ADSI; it’s great to have someone assigned to our account that can help us with any issues. Our overall phone costs have greatly decreased and we are extremely happy with ADSI.”

    McCue Corporation
  • “We have been with ADSI for a number of years now and I wouldn’t go anywhere else. Very professional company.”

    Kevin Locke Builders
  • “I am extremely pleased that I moved our account to ADSI and would gladly recommend them. We have made considerable savings by making the move, but have also enjoyed a far better level of service. In fact the best thing about working with ADSI is having a named account manager who deals with everything about the account. “

    Association of Teachers & Lecturers
  • “My Account Manager is extremely good at alerting us to areas where we could potentially save money within our business. We are more than happy with the service we receive from ADSI & I would strongly recommend them to other individuals or businesses.”

    Trans XL
  • “We have dealt with ADSI now for approx. 5 years, and have been continuously impressed with the good old fashioned level of customer service. Not only do they keep their eye on our account to make sure it’s the best value for us and offer us great deals on new products, but the back-up is second to none. I would have no hesitation in recommending them to business colleagues. Keep up the good work!”

    Pink Scaffolding
  • “ADSI offer a personal service delivered in a very professional way.  I am very satisfied with the service and support provide by ADSI.  I am confident that when I call, my questions will be answered without delay and this is delivered at a very competitive price.  ADSI look after their customers be providing a pro-active service that will let me know if I need to make any changes to my mobile account.  I am free to concentrate on other aspects of my business because ADSI are looking the mobile accounts.”

Accreditations Accreditations