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Privacy

Privacy Policy

ADSI is part of ADSI Group. We are committed to safeguarding the privacy of our clients. This Privacy Policy explains how we collect, use and store any personal information.

What information do we collect about you?

We collect, store and use information about you when you register with us or place an order for products and services.

We also collect, store and use information when you voluntarily complete customer surveys, provide feedback and participate in competitions or events.

Website information is collected using cookies.

How will we use the information about you?

We collect information about you to process your order, manage your account and use this information to provide the services requested and to maintain guarantee records.

In processing your order we will need to send your information to other service suppliers such as mobile network & telecom providers, energy suppliers, as is necessary and required to complete your order for products and services.

In processing your order, we may send your details to, and also use information from credit reference agencies and fraud prevention agencies.

We may also use your personal information;

i) if you agree, to send you marketing information about other products and services we think may be of interest to you.

ii) send you non-marketing commercial communications;

iii) send you email notifications that you have specifically requested;

iv) send you our email newsletter (you can inform us at any time if you no longer require the newsletter);

v) send you marketing communications relating to our service which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);

vi) to send statements, invoices and payment reminders to you, and collect payments from you;

vii) to deal with enquiries and complaints made by or about you;

If you submit personal information in customer feedback or surveys for publication in our marketing material or on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.

We may use your information collected from the website to; personalise any repeat visits to our website and record visitor behaviour.

We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.

Marketing

We would like to send you information about products and services of ours and other companies in the ADSI Group which may be of interest to you.

You have a right at any time to stop us from contacting you for marketing purposes or giving your information to other members of ADSI Group.

If you no longer wish to be contacted for marketing purposes click here.

Disclosing personal information

We may disclose your personal information to any of our employees or suppliers insofar as reasonably necessary for the purposes set out in this policy.

We may disclose your personal information to any member of our group of companies insofar as reasonably necessary for the purposes set out in this policy.

We may disclose your personal information:

(a)     to the extent that we are required to do so by law;

(b)     in connection with any ongoing or prospective legal proceedings;

(c)     in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

(d)     to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and

(e)     to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Except as provided in this policy, we will not provide your personal information to third parties.

International data transfers

Information that we collect may be stored and processed in and transferred between other countries as necessary by service providers and required to complete your order for products and services.

Information that we collect may be transferred to the following countries which do not have data protection laws equivalent to those in force in the European Economic Area: [the United States of America, Russia, Japan, China and India].

Personal information that you publish on our website or submit for publication on our website or other marketing material may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.

Retaining personal information

This Section sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.

Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

Notwithstanding the other provisions of this Section we will retain documents (including electronic documents) containing personal data:

(a)     to the extent that we are required to do so by law;

(b)     if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and

(c)     in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

Security of personal information

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on our secure (password- and firewall-protected) servers.

You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

If applicable, you are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).

Access to your information and correction

You have the right to request a copy of the information that we hold about you.  If you would like a copy of some, or all, of your personal information please email or write to us, with a completed Subject Request Form, details can be found at the bottom of this page.

We want to make sure that your personal information is accurate and up to date.  You may ask us to correct, amend or remove information you think is inaccurate.

Your rights;

1. You may instruct us to provide you with any personal information we hold about you without cost to you by completing a Subject Access Request form which is available at the bottom of this page. Provision of such information will be subject to: The supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

2. We may withhold personal information that you request to the extent permitted by law.

3. You may instruct us at any time not to process your personal information for marketing purposes.

4. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

5. You have the right to object to us processing your Personal information

6. You have the right to request erasure of your Personal information

7. You have the right to request rectification or removal of Personally Identifiable Information we may hold that you think is inaccurate

8. You have the right to be informed that we will be processing Personally Identifiable Information – this will be done during our initial contact with you via a Privacy Notice

9. You have the right of data Portability – to request your Personal data from us in a machine readable format.

Third parties

We have no control over, and are not responsible for, the privacy policies and practices of third parties.

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information.  This information is used to track visitor use to the website and to compile statistical reports on website activity. Details of our Cookies Notice can be found at the bottom of this page or by opening the Home Page.

For further information about cookies visit www.aboutcookies.org or www.allaboutcookies.org

You can set your browser not to accept cookies and the above websites will tell you how to remove cookies from your browser.  However, some of our website features may not function as a result.

Other websites

Our website contains links to other websites.  This privacy policy only applies to this website so when you link to other websites you should read their privacy policies.

Changes and amendments to our Privacy Policy

We keep our privacy policy under regular review and may update this policy from time to time by publishing a new version on our website, or written copy upon request.

You should check this page occasionally to ensure you are happy with any changes to this policy.

This privacy policy was last updated 14th May 2018.

Our details

We are registered in England and Wales under registration number 2488146, and our registered office is at Alexander House, Christy Court, Basildon, Essex SS15 6TL

Our website adsi.co.uk is owned and operated by ADSI Ltd.

You can contact us by writing to the business address given above, by using our website contact form, by email to;  solutions@adsigroup.co.uk or by telephone on 01268 495555.

If you have any questions about the data we hold about you please download and complete the Subject Access Request form available at the bottom of this page and email it to privacy@adsigroup.co.uk

Please contact us if you have any question(s) about our Privacy policy or information we hold about you;

By email to; privacy@adsigroup.co.uk

Write to us at ADSI Ltd, Alexander House, Christy Court, Basildon, Essex SS15 6TL

This privacy policy was last updated 25th May 2018

Other documents available to download;

ICO ADSI Registration Certificate

ICO ADSI TECH Registration Certificate

Subject Access Request Form ADSI

Download a copy of our Privacy Policy here; ADSI Privacy Policy

Cookie & Privacy Policy

 

  • “Always been very happy with ADSI from day one. We get contacted constantly by other companies but we would never leave ADSI as the service is fantastic and our Accounts Manager is brilliant – he helps with all queries and is knowledgeable, friendly and  we feel confident that he  gets us the best deal. Many companies we’ve used over the years have been in it for the money only but with ADSI we feel that they really do put the customer first, can’t praise highly enough.”

    East Durham Community Transport
  • “Our account manager makes this otherwise stressful task of the comms pain free. We receive a personalised service and he is always on hand to advise us on maximising our telecoms whilst keeping an eye on budgets, all without compromising the high level of standards we have come to expect.   Because of this we have moved all our mobile needs to ADSI which goes against normal company policy where we by principle never use a sole supplier.”

    EBSCO
  • “ADSI provide an excellent service and value for money”.

    Southend Christian Fellowship
  • “Thanks for being the perfect comms partner over the last 13 years.”

    Jelf Group
  • “I would just like to thank you for all your help over the last couple of months. I admit that I was hesitant at first but the service level of ADSI, your professionalism and expertise has been second to none. I would not hesitate to recommend your services to other business colleagues I know. I look forward to our on-going working relationship.”

    AM World UK
  • “We are really happy with overall service from ADSI; it’s great to have someone assigned to our account that can help us with any issues. Our overall phone costs have greatly decreased and we are extremely happy with ADSI.”

    McCue Corporation
  • “We have been with ADSI for a number of years now and I wouldn’t go anywhere else. Very professional company.”

    Kevin Locke Builders
  • “I am extremely pleased that I moved our account to ADSI and would gladly recommend them. We have made considerable savings by making the move, but have also enjoyed a far better level of service. In fact the best thing about working with ADSI is having a named account manager who deals with everything about the account. “

    Association of Teachers & Lecturers
  • “My Account Manager is extremely good at alerting us to areas where we could potentially save money within our business. We are more than happy with the service we receive from ADSI & I would strongly recommend them to other individuals or businesses.”

    Trans XL
  • “We have dealt with ADSI now for approx. 5 years, and have been continuously impressed with the good old fashioned level of customer service. Not only do they keep their eye on our account to make sure it’s the best value for us and offer us great deals on new products, but the back-up is second to none. I would have no hesitation in recommending them to business colleagues. Keep up the good work!”

    Pink Scaffolding
  • “ADSI offer a personal service delivered in a very professional way.  I am very satisfied with the service and support provide by ADSI.  I am confident that when I call, my questions will be answered without delay and this is delivered at a very competitive price.  ADSI look after their customers be providing a pro-active service that will let me know if I need to make any changes to my mobile account.  I am free to concentrate on other aspects of my business because ADSI are looking the mobile accounts.”

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