Orange FAQ

Default PIN 1111

Your PUK number (Personal Unblocking Code)

If you enter the incorrect SIM card PIN number 3 times your phone will 'lock up'. You will be asked to enter your PUK number. To obtain your PUK number please call Orange customer services on 07973 100150 or 150 direct from an Orange phone.

 To Change The Number Of Rings On Your Phone Before Going To Answer Phone

**61*07973100123**30# Call Button

Activating your Voicemail (Orange)

Your Orange Answer Phone function will be introduced automatically but if you wish to opt out of the service you can do this by calling 150 from your Orange phone.

Changing the greeting on your Voicemail to a personal message

Call 123 for the Answerphone

Press 3 for 'Change personal options'

Press 1 for 'Change personal greeting'

Press 1 to record greeting, when you have finished recording press the # key. 

The PIN for your Answerphone must be set up from your Orange phone.

Call your Answerphone from your Orange phone (call 123)

Select option 3 'Changing your personal options', then option 2 'Change PIN number'

Enter a PIN between 4 and 10 digits followed by the hash (#) key

Select option 1 to turn your PIN on.  

To access your Answerphone from your Orange phone you can:

Select the Answerphone menu option or press the Answerphone button on certain phones

Call 123 from your Orange phone in the UK, or

Call +447973100123 from your Orange when abroad

To access your Answerphone from a non-Orange phone you can:

Call 07973 100123 from a non-Orange phone in the UK, or

Call 00447973 100123 from a non-Orange in locations outside the UK

When calling from a non-Orange phone, you will be asked for your Orange number and the Answerphone PIN.

International Calls

Your Orange phone is already enabled to make international calls from the UK. You will need to activate your phone if you are going abroad and planning to make calls. Dial 150 from your handset or 07973 100150 to activate roaming calls.

Help? If you are still having problems, after reading this page and your network guide, please contact Orange Customer Services on 150 on any Orange phone or 07973 100150 from any other mobile or UK landline. The Orange Helpline is available 24 hours a day and 365 days a year.

Settings For GPRS/MMS/WAP

For GPRS

Click HERE to enable this service online

For WAP

Click HERE to enable this service online

For Picture Messaging

Click HERE to enable this service online

Orange MMS settings

Note: Orange must enable MMS for your account. Contact Orange Customer Services

Access Point Name: orangemms
Username: Orange
Password: Multimedia
Authentication: Normal
Data bearer: GPRS
Gateway IP (proxy) address: 192.168.224.10
Port: 9201 (some users have reported 8080 works if 9201 doesn't)
Session mode: Permanent
MMS Message (Relay) Server URL http://mms.orange.co.uk/

------------------------------------------------------------------------

Wap gateway settings in the UK

The following table shows basic WAP gateway setup information for the main UK mobile phone operators. The menu options differ between handset manufacturers. Some of the common menu fields explained:

• Bearer type: There are two types: GSM or GPRS. GSM works by dialling a dedicated WAP dial-up number and should work on any WAP-enabled handset. GPRS is a newer technology, and only works on selected handsets. GPRS is an always-on service that is billed per-kilobyte, and not as GSM, which is billed per-minute.
• Dial-up number - The telephone number that your WAP browser needs to dial to connect. (Not required for GPRS)
• GPRS APN - If connecting over GPRS (as opposed to dial-up), you need an Access Point Node address, so the network knows where to direct your request. See our GPRS for full UK GPRS settings
• Username and password - Note that these are case sensitive, and should be typed in as shown
• Gateway IP details - WAP works by routing traffic through a Gateway that handles optimising the content efficiently. The address is made up of a series numbers separated by dots. This may also be referred to as the WAP Proxy Server address.
• Homepage - This is the main page provided by a network operator... The front-door for access to content provided via your network operator
• Session mode - See FAQ below