O2 Network is a winnerFebruary 14th, 2019
O2 network is a winner once more! O2 are delighted to announce that they won Best Network Coverage in the uSwitch Mobile Awards 2019. It’s the second year in a row that O2 won the award. And couldn’t be prouder, as they’re working hard to keep our customers connected.
USwitch uses real customer satisfaction survey data as a key factor to determine their winner, which means that customers have played a huge part in O2 being awarded Best Network Coverage.
O2 were ranked against 228 websites across 20 industries on four elements: content, navigation, design and recommendation intention. The award ties in with the end of a three year transformation programme which has seen a complete redesign of the O2 homepage, shop and help and support pages, an improved checkout journey, and an overall better user experience.
Effort and investment doesn’t stop there., O2 are continually understanding what our customers need and improving the website to deliver that. In fact, the team has a backlog of 150 new ideas to work through next year!