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O2 Airtime Credits

December 19th, 2018

Following the recent data incident on 6th December O2 confirmed that they would be crediting business customers with two days monthly airtime subscription charges to say sorry for the disruption.

We’re now able to confirm the timings for these credits.

You will have received this SMS:
We’re very sorry about yesterday’s network issues. We understand how important it is to stay connected, especially at this time of year. You’ll receive a credit for two days of your monthly airtime subscription charges by the end of January. We’re doing all we can to make sure this issue doesn’t happen again.

As some customers are asking when they’ll see this credit on their accounts, we are pleased to report that Business customers on DISE whose billing date is 22 – 31 December will see the credit on their December bill.

Customers whose billing date is 1 – 21 December will see the credit on their January bill.

These will be applied automatically you don’t need to do anything to activate them!

O2 Direct Partner 2018

  • ‘We are very happy with the handling of our account.  Our Account Manager always deals with any queries and requests very promptly and efficiently and, importantly, we feel confident that we are kept informed of the best options for us.

    From comparisons we have made we do believe that we have saved money and would have no hesitation whatever in recommending ADSI to business colleagues.’

    Boshers Cholsey
  • ‘Corniche International have been using ADSI for all our telecom needs and have always found their service to be professional and friendly and the team are always there to help. We will carry on using ADSI for the foreseeable future’

    Corniche International
  • ‘Our Account Manager worked really hard at sorting our an almighty mess created by Carphone Warehouse, it’s great to have one point of contact and be able to have somebody who is prepared to take ownership of any problems that occur. ‘

    Capital Drainage
  • ‘I was dealing with one of your colleagues a couple of weeks ago regarding a fault with a new phone, I just wanted to say that they were brilliant, really efficient and got things sorted quickly’

    Johnston Mailing
  • “I would like to thank ADSI and our account manager. They have been great in finding the best deal for us and although we are a very small part of your business we have felt like our queries and concerns were being listened to and dealt with quickly. We look forward to continuing our relationship with ADSI”

    The Helpful Bureau
  • “Always been very happy with ADSI from day one. We get contacted constantly by other companies but we would never leave ADSI as the service is fantastic and our Accounts Manager is brilliant – he helps with all queries and is knowledgeable, friendly and  we feel confident that he  gets us the best deal. Many companies we’ve used over the years have been in it for the money only but with ADSI we feel that they really do put the customer first, can’t praise highly enough.”

    East Durham Community Transport
  • “Our account manager makes this otherwise stressful task of the comms pain free. We receive a personalised service and he is always on hand to advise us on maximising our telecoms whilst keeping an eye on budgets, all without compromising the high level of standards we have come to expect.   Because of this we have moved all our mobile needs to ADSI which goes against normal company policy where we by principle never use a sole supplier.”

    EBSCO
  • “I would just like to thank you for all your help over the last couple of months. I admit that I was hesitant at first but the service level of ADSI, your professionalism and expertise has been second to none. I would not hesitate to recommend your services to other business colleagues I know. I look forward to our on-going working relationship.”

    AM World UK
  • “We are really happy with overall service from ADSI; it’s great to have someone assigned to our account that can help us with any issues. Our overall phone costs have greatly decreased and we are extremely happy with ADSI.”

    McCue Corporation
  • “My Account Manager is extremely good at alerting us to areas where we could potentially save money within our business. We are more than happy with the service we receive from ADSI & I would strongly recommend them to other individuals or businesses.”

    Trans XL
  • “We have dealt with ADSI now for approx. 5 years, and have been continuously impressed with the good old fashioned level of customer service. Not only do they keep their eye on our account to make sure it’s the best value for us and offer us great deals on new products, but the back-up is second to none. I would have no hesitation in recommending them to business colleagues. Keep up the good work!”

    Pink Scaffolding
  • “ADSI offer a personal service delivered in a very professional way.  I am very satisfied with the service and support provide by ADSI.  I am confident that when I call, my questions will be answered without delay and this is delivered at a very competitive price.  ADSI look after their customers be providing a pro-active service that will let me know if I need to make any changes to my mobile account.  I am free to concentrate on other aspects of my business because ADSI are looking the mobile accounts.”

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