O2 Airtime CreditsDecember 19th, 2018
Following the recent data incident on 6th December O2 confirmed that they would be crediting business customers with two days monthly airtime subscription charges to say sorry for the disruption.
We’re now able to confirm the timings for these credits.
You will have received this SMS:
We’re very sorry about yesterday’s network issues. We understand how important it is to stay connected, especially at this time of year. You’ll receive a credit for two days of your monthly airtime subscription charges by the end of January. We’re doing all we can to make sure this issue doesn’t happen again.
As some customers are asking when they’ll see this credit on their accounts, we are pleased to report that Business customers on DISE whose billing date is 22 – 31 December will see the credit on their December bill.
Customers whose billing date is 1 – 21 December will see the credit on their January bill.
These will be applied automatically you don’t need to do anything to activate them!
O2 Direct Partner 2018