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What's happening to The Cloud wifi for O2 customers?
From 1 February 2012, The Cloud wifi won’t be part of unlimited wifi. If your tariff includes wifi access, or you have a wifi Bolt On, you can still use BT Openzone. And now you can also use O2 Wifi hotspots. You’ll need to make some changes to your device to make sure you can carry on using the internet without any problems
What does this mean for O2 customers?
If you want to carry on using The Cloud wifi hotspots you will need to re-register with The Cloud directly. If you dont want to carry on using The Cloud hotspots you will need to delete The Cloud from your device settings (if you don’t do this you may have problems using the internet on your device).
This change wont affect you if: - you don’t use wifi on your device - you only use BT Openzone or O2 Wifi hotspots - you’re directly registered with The Cloud wifi already If you are a Business Mobile Broadband Customer, and you have the Sierra Wireless Aircard 318U USB Modem, you will not be able to access BT Openzone. Remember you can re-register with The Cloud directly to continue using The Cloud hotspots, and you can now use O2 Wifi hotspots.
How do I re-register with The Cloud wifi direct?
From 1 February 2012, you won’t be able to use The Cloud wifi through us. But you can keep using it if you re-register directly with The Cloud. Pick your device from the list below for instructions on how to do that. (And keep in mind some venues can charge you for using The Cloud wifi.)
iPads, iPhones and other smartphones
When you’re in a The Cloud hotspot:
1. Check your device is connected to The Cloud.
2. If it isn’t, go into Wi-Fi settings, choose The Cloud and click connect.
3. Open your browser.
4. You’ll see The Cloud registration page.
5. Fill in your info.
PCs & Macs
When you’re in a The Cloud hotspot:
1. Make sure your computer’s connected to The Cloud (it’ll probably do this automatically).
2. Open your browser.
3. You’ll see The Cloud registration page.
4. Fill in your info.
BT Openzone hotspots are still included in our Unlimited wifi Bolt On. And now you can use O2 Wifi hotspots across the UK
Testimonials
'ADSI have provided Astrum with an outstanding service over the past year and more. My Account Manager is always helpful and available to take calls and solve any issues we have with O2. Astrum have a number of company mobile users with a high proportion who work abroad for lengths at a time which can result in high usage of calls and texts and often problems with network connections. The team at ADSI are always on hand to work through these difficulties.
I would recommend ADSI to any of my customers when looking for great service and competitive prices."
Joanne Payne, Assistant Procurement Manager, Astrum UK
’we have been with ADSI for just over a year. Most people’s experience on switching any sort of service provider is that they are promised the earth; get good service at the start and this falls away. But with ADSI we received and continue to receive a personal and efficient service which despite today’s competitive market would be hard to beat.’
Simon Bradley, Discover the World
‘Our general view is that ADSI have delivered excellent service. Personal service is always a huge bonus when it comes to dealing with the sometimes complex subject of telecoms, and our account manager has always been efficient and responsive. The main purpose of moving over to ADSI was that we wanted to achieve a better and more cost-effective solution for our mobile phones. The cost savings have been significant and the contract costs are scrutinized every month by our account manager, followed by a written report and analysis. The contract is then adjusted accordingly to best suit our requirements.'
Martin Herbert, Banham Patent Locks
D A Cant Ltd, Engineering & Surfacing, in Colchester, Essex recommend the Mobile Phone Account Management service provided by ADSI to other business;
"ADSI have been a great help to our business over the years we have dealt with them. All queries are dealt with very quickly and efficiently and I would have no hesitation in recommending them to other businesses"
Sarah Verrall, D A Cant.