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British Gas launch a Fair Billing commitment for Small Business
One year back billing limit commitment and an accelerated roll out of 100,000 smart meters.
British Gas announced recently a Fair Billing Charter for small businesses which makes improvement in accurate billing a number one priority.
At a time when businesses are struggling to pay their bills, British Gas says it committed to putting customers in control of their energy use, ensuring they only pay for the energy they use and that they are not hit by big bills caused by supplier or industry errors.
Key elements of the Fair Billing Commitment;
The publishing of a Fair Billing Charter which will detail the rights and responsibilities of both the customer and British Gas. The Charter, which will also advise on how customers can be more energy aware and consider what they consume and whether they are being billed correctly, will be communicated to all small business customers.
The installation of over 100,000 more smart meters is planned in 2012. Smart meters are central to ensuring bill accuracy as they automatically send actual meter readings each month, ensuring customers only pay for the energy they use and avoiding billing inaccuracies.
By 2014 British Gas will not back bill small business customers further than one year, if British Gas or industry processes are at fault and the customer adheres to the Consumer Focus principles to avoid back billing. Next year they will put in place a limit of three years reducing to two years in 2013 and one year in 2014. This is similar to the voluntary rules in place for residential customers.
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