The Client: The Jelf Group is a full service consultancy with teams specialising in general insurance, healthcare, commercial finance and financial services. The company, with a head office in Bristol, is expanding fast through the West Country, south coast and south Wales.
The requirements: In 2003 when the relationship with ADSI was established the Jelf Group had 20 mobile phone users but knew its needs would increase substantially as it embarked on an ambitious expansion plan.
The Solution: An initial review of networks and tariffs was carried out by ADSI and immediately achieved first-year savings of 28% for the Jelf Group. The anticipated expansion has occurred since 2003 and the group now employs 500 people. Its mobile needs have expanded to 120 users and 50,000 minutes of air time a month. ADSI carries out twice-monthly monitoring of Jelf's mobile phone activity to monitor costs and balance time between heavy users who may be in danger of going over their allocations and lighter users. This service from ADSI is one which will become even more valuable to the Jelf Group as it looks to further expansion with up to 160 mobile phone users and 80,000 minutes of time per month a probability.
Jelf's Group IT Manager David Jones said: "I can't fault ADSI's service. They regularly monitor everything for us; something that we would not have time to do ourselves. They deal with the networks rather than me having to hang on the line to the call centre. If we have someone new starting work with us I only have to contact ADSI and within a day there is a new phone for them with everything set up."
Testimonials
'ADSI have provided Astrum with an outstanding service over the past year and more. My Account Manager is always helpful and available to take calls and solve any issues we have with O2. Astrum have a number of company mobile users with a high proportion who work abroad for lengths at a time which can result in high usage of calls and texts and often problems with network connections. The team at ADSI are always on hand to work through these difficulties.
I would recommend ADSI to any of my customers when looking for great service and competitive prices."
Joanne Payne, Assistant Procurement Manager, Astrum UK
’we have been with ADSI for just over a year. Most people’s experience on switching any sort of service provider is that they are promised the earth; get good service at the start and this falls away. But with ADSI we received and continue to receive a personal and efficient service which despite today’s competitive market would be hard to beat.’
Simon Bradley, Discover the World
‘Our general view is that ADSI have delivered excellent service. Personal service is always a huge bonus when it comes to dealing with the sometimes complex subject of telecoms, and our account manager has always been efficient and responsive. The main purpose of moving over to ADSI was that we wanted to achieve a better and more cost-effective solution for our mobile phones. The cost savings have been significant and the contract costs are scrutinized every month by our account manager, followed by a written report and analysis. The contract is then adjusted accordingly to best suit our requirements.'
Martin Herbert, Banham Patent Locks
D A Cant Ltd, Engineering & Surfacing, in Colchester, Essex recommend the Mobile Phone Account Management service provided by ADSI to other business;
"ADSI have been a great help to our business over the years we have dealt with them. All queries are dealt with very quickly and efficiently and I would have no hesitation in recommending them to other businesses"
Sarah Verrall, D A Cant.