CALL 01268 495566 / EMAIL servicedesk@adsitechnology.co.uk
Our IT Support and Services comes from a team of trusted experts and is tailored exactly to meet your organisation’s business needs. Taking out an IT support and service package with us means;
- Having your own IT department at an affordable cost
- Less downtime
- Fewer day to day issues
- Professional assistance from a local IT support team to manage your networks
- Ongoing daily checks of your anti-virus software
- Security for your data with safe backups and regular health checks
- Minimal disruption – most repairs can be fixed remotely
- With a fixed rate maintenance contract there are no nasty surprises
Support contracts start from just £125 a month
Click here to download our IT Support Services brochure
ADSI Support contracts provide full support and complete responsibility for your overall IT requirements; managing day-to-day services and providing long term advice regarding IT-related business issues.
As a client of ADSI you will receive pro-active service from our trained and professionally qualified staff who have the ‘know how’ to prevent issues before they affect you and your business. The support team are experienced in Information Technology specialising in programming, networking & infrastructure, software and hardware support. We identify trends and recurring issues to isolate the root causes. From one-off projects to fully integrated IT support packages we are there for your requirements today and in the future.
All of our processes all adhere to best practice ITIL service management, with continuous review of customer satisfaction to improve future performance. We work closely with our technology partners to ensure our staff are trained and accredited to the highest standards.
If you have specialist software that needs support, we can also liaise with the software provider on your behalf and provide as much guidance as you need to get it up and working.
Service Contract Summary
BASIC | STANDARD | PROFESSIONAL | |
Unlimited Telephone & Email Support | • | • | • |
Unlimited Remote Support | • | • | • |
Unlimited On-Site Support | Hourly charge | 2 hours/month | • |
Backup Monitoring | • | • | • |
Anti-Virus Monitoring | • | • | • |
Quarterly Remote System Checks | • | Quarterly On-Site Maintenance | |
Pro-active monitoring & maintenance | • | • | |
Pro-active System Review | • | • | |
Quarterly On-Site Preventative Maintenance | • | ||
Annual Service Report & On-Site Review Meeting | • | ||
Liaison with Third Party hardware & software suppliers | • | ||
Third Party hardware & software support | • | ||
Standard Hours of Support | Mon to Fri 9.00 – 5.00 | Mon to Fri 8.30 – 5.30 | Mon to Fri 8.30 – 5.30 |
Response Times, usually a maximum or less: | |||
Critical Response | 2 | 1 | within 1 business hour |
Normal Response | 4 | 2 | 1 |
On site response (Critical) | 5 | 4 | |
On site response (Non-Critical) | 6 | 5 | |
Fees (per calendar month) | |||
Network & Server + up to 5 Desktops | £125 | £200 | £300 |
Network & Server + up to 10 Desktops | £165 | £250 | £375 |
Network & Server + up to 15 Desktops | £205 | £350 | £450 |
Network & Server + up to 20 Desktops | £245 | £400 | £525 |
Network & Server + up to 30 Desktops | £325 | £500 | £675 |
Network & Server + up to 50 Desktops | £485 | £700 | £975 |
Per Additional Server | £25 | £50 | £75 |
On Site Support | £59 ph | £59 ph after 2 hrs | Unlimited |
*prices exclude VAT
Additional services available;
Domain, Website & Email hosting for .co.uk from £4.99 + vat/month
- Hardware & Software supply and installation
- Cloud services
- Secure Online Backup from £10 + vat/month
- Anti virus
- Office 365 from £3.10 per user, per month
Hardware & Software supply
ADSI supply only the best branded hardware and software at a competitive price – whatever your requirement, from just a new printer to a complete new infrastructure, we can help…