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IT Support and Services

CALL 01268 495566 / EMAIL servicedesk@adsitechnology.co.uk

Our IT Support and Services comes from a team of trusted experts and is tailored exactly to meet your organisation’s business needs. Taking out an IT support and service package with us means;

  • Having your own IT department at an affordable cost
  • Less downtime
  • Fewer day to day issues
  • Professional assistance from a local IT support team to manage your networks
  • Ongoing daily checks of your anti-virus software
  • Security for your data with safe backups and regular health checks
  • Minimal disruption – most repairs can be fixed remotely
  • With a fixed rate maintenance contract there are no nasty surprises

Support contracts start from just £125 a month

Click here to download our IT Support Services brochure

ADSI Support contracts provide full support and complete responsibility for your overall IT requirements; managing day-to-day services and providing long term advice regarding IT-related business issues.

As a client of ADSI  you will receive pro-active service from our trained and professionally qualified staff who have the ‘know how’ to prevent issues before they affect you and your business.  The support team are experienced in Information Technology specialising in programming, networking & infrastructure, software and hardware support. We identify trends and recurring issues to isolate the root causes.  From one-off projects to fully integrated IT support packages we are there for your requirements today and in the future.

All of our processes all adhere to best practice ITIL service management, with continuous review of customer satisfaction to improve future performance. We work closely with our technology partners to ensure our staff are trained and accredited to the highest standards.

If you have specialist software that needs support, we can also liaise with the software provider on your behalf and provide as much guidance as you need to get it up and working.

Service Contract Summary

BASIC STANDARD PROFESSIONAL
Unlimited Telephone & Email Support • • •
Unlimited Remote Support • • •
Unlimited On-Site Support Hourly charge 2 hours/month •
Backup Monitoring • • •
Anti-Virus Monitoring • • •
Quarterly Remote System Checks • Quarterly On-Site Maintenance
Pro-active monitoring & maintenance • •
Pro-active System Review • •
Quarterly On-Site Preventative Maintenance •
Annual Service Report & On-Site Review Meeting •
Liaison with Third Party hardware & software suppliers •
Third Party hardware & software support •
Standard Hours of Support Mon to Fri 9.00 – 5.00 Mon to Fri 8.30 – 5.30 Mon to Fri 8.30 – 5.30
 Response Times, usually a maximum or less:
Critical Response 2 1 within 1 business hour
Normal Response 4 2 1
On site response (Critical) 5 4
On site response (Non-Critical) 6 5
Fees (per calendar month)
Network & Server + up to 5 Desktops £125 £200 £300
Network & Server + up to 10 Desktops £165 £250 £375
Network & Server + up to 15 Desktops £205 £350 £450
Network & Server + up to 20 Desktops £245 £400 £525
Network & Server + up to 30 Desktops £325 £500 £675
Network & Server + up to 50 Desktops £485 £700 £975
Per Additional Server £25 £50 £75
On Site Support £59 ph £59 ph after 2 hrs Unlimited

*prices exclude VAT

Additional services available;
Domain, Website & Email hosting for .co.uk from £4.99 + vat/month

  • Hardware & Software supply and installation
  • Cloud services
  • Secure Online Backup from £10 + vat/month
  • Anti virus
  • Office 365 from £3.10 per user, per month

Hardware & Software supply

ADSI supply only the best branded hardware and software at a competitive price – whatever your requirement, from just a new printer to a complete new infrastructure, we can help…

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  • “The fact that we have kept our business with ADSI in such a  competitive market for such a long time speaks for itself really. Service is great always efficient. Clare manages our requests and queries promptly and efficiently with the bonus that she is always such a delight to talk to!”

    Aveat Heating

  • “We switched our telephone service from BT to ADSI and have been delighted with the service so far. Everyone we have had contact with has been helpful and professional and I wouldn’t hesitate in recommending them.”

    Lugano Residence

  • “I would like to thank Dave Cribbs from ADSI for advising and helping with the new VoIP system that we now use. This enables myself and my virtual assistant to answer every call we receive.  The increase in answered calls has led to more successful bookings.”

    Body Beliefs Osteopathy

  • “Since ADSI have taken over our mobile phone management we have not had a single issue. They have even dealt with an ongoing problem that we had been trying to resolve for over a year!

    Dave is always really helpful and responds to any queries we have quickly and efficiently. I would have no hesitation in recommending them.”

    HR Dept

  • “I would like to thank Dave and ADSI for making my Electricity switch over both effortless and at the same time lucrative.

    By signing just a couple of letters I have now switched and am saving over £100 pcm.

    I have no hesitation on recommending you and your company to friends and clients alike.”

    Quest Printing & Design Ltd

  • Energy: Simon introduced himself to us when he took over our account and has been friendly and helpful from the very first conversation. We have a couple of properties on the same street, some of which we had forgotten to inform ADSI of and we had got confused as to what was currently in contract/where we were paying high tariff rates.  Simon got this organised with minimal input from us which helped massively and also managed to save us money at the same time.

    I feel confident that our account is in safe hands which gives us one less thing to think about in the running of our business, I know Simon will be in touch as and when I need to know something. I would not hesitate to recommend ADSI Energy and have no intention of going elsewhere as I know they will do everything they can to get us the best deal possible.”

    Drainsmart

  • “We are now into our third year with ADSI and can only say what a BIG improvement on our previous provider.

    Calls are always answered promptly by a person, not an ‘option machine’.  Each time we have added a new connection the equipment has arrived on time.  Brad Foote has been our dedicated account manager and all it has taken is a quick phone call to action our requirements.

    Ongoing, our account manager keeps a watchful eye on our account and quickly highlights any unusual activity allowing us to address or amend our tariff accordingly. The technical support ADSI provides is also extremely helpful and timesaving.  I would have no hesitation whatsoever in recommending this company.”

    Almor Group

  • “Always been very happy with ADSI from day one; we get contacted constantly by other companies but we would never leave ADSI as the service is fantastic.

    Our account manager, Brad, at ADSI is faultless – I would highly recommend.  He helps with all queries and is knowledgeable, friendly and we feel confident that he gets us the best deal and give us the best advice.

    We have saved a considerable amount of money over the years and the control we have over our mobile phones now is second to none. Any issue or query is dealt with promptly and efficiently, can’t praise highly enough.”

    Fire Protection Ltd

  • “‘Welcome to the World of Mobile Technology’ ADSI form a vital part of our arsenal to allow us to get on with life.  They have been integral to our business growth providing a reliable and cost effective way to run an essential service to our company and staff who rely on constant communication.

    As a company and personally, ADSI know exactly who we are and our habits so can advise and manage our services honestly and precisely.  You have to enjoy working with suppliers otherwise what’s the point? It’s an honest, open and thorough relationship that we are very grateful to have in our business life.”

    Models 1

  • “Always been very happy with ADSI from day one. We get contacted constantly by other companies but we would never leave ADSI as the service is fantastic and our Accounts Manager is brilliant – he helps with all queries and is knowledgeable, friendly and  we feel confident that he  gets us the best deal. Many companies we’ve used over the years have been in it for the money only but with ADSI we feel that they really do put the customer first, can’t praise highly enough.”

    East Durham Community Transport

  • “We are really happy with overall service from ADSI; it’s great to have someone assigned to our account that can help us with any issues. Our overall phone costs have greatly decreased and we are extremely happy with ADSI.”

    McCue Corporation

  • “We have dealt with ADSI now for approx. 7 years, and have been continuously impressed with the good old fashioned level of customer service. Not only do they keep their eye on our account to make sure it’s the best value for us and offer us great deals on new products, but the back-up is second to none. I would have no hesitation in recommending them to business colleagues. Keep up the good work!”

    Pink Scaffolding

  • “ADSI offer a personal service delivered in a very professional way.  I am very satisfied with the service and support provided by ADSI.  I am confident that when I call, my questions will be answered without delay and this is delivered at a very competitive price.  ADSI look after their customers by providing a pro-active service that lets me know if I need to make any changes to my mobile account.”

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