Please click on the handset make/model of the mobile phone you are needing assistance with:
How do I transfer contacts? Non smartphone
Easiest way is to save your contacts to your old sim. With the new sim, place into old handset and transfer contacts to new sim. Place the new sim into the new phone. You may need to change your settings to view sim contacts or copy the contacts to phone memory in order to see your contacts.
How do I change my SIM card PIN Number?
This is a security measure that will force you to enter a unique PIN number every time you switch on the phone. If you lose the phone (when it is switched off!) no one else will be able to make calls on your account. We strongly recommend you do this.
This is executed on the handset. Different handsets operate in slightly different ways so please refer to your handset manual for precise instructions. If you are asked for a PIN code the default is shown on your welcome letter. Please remember you will need to activate the PIN code request to take advantage of this feature.
What is my Security Code?
This can be found in your handset user manual
How do I make calls whilst abroad?
When calling back to the UK whilst abroad, simply replace the first 0 of the number you are calling with +44
If you are calling a number within the same country as yourself, simply dial the number as normal.
REMEMBER IF YOU STORE PHONE NUMBERS IN YOUR HANDSET USING THE ‘+’ SIGN AND COUNTRY CODE FORMAT, YOU WILL GET THROUGH TO THOSE NUMBERS WHEN DIALLING FROM THE MEMORY WHETHER YOU ARE IN THE UK OR ABROAD.