Industry: Distribution
The Client: Heley International is a global leader in the wholesale sales and distribution of branded foods, beverages, toiletries and homecare products.
The requirements: Heley International required an efficient and cost-effective communications system because the work force of more than 40 is highly mobile. By the very nature of the business they are in, the Directors and Sales Team are constantly on the move. Warehouse staff also need to be contacted when away from their offices and other staff might need to be contacted at weekends and evenings.
The solution: In 2002 ADSI recommended a package of fixed line and mobile services, covering a total of 36 mobiles. ADSI has also supplied Heley International with a full Blackberry solution which is utilised by 10 members of staff.
In the first year Heley International saved 32% on its mobile costs and subsequent savings have consistently been 20% plus per annum achieved through its dedicated ADSI Sales Manager closely monitoring usage and tariffs.
Heley International Facilities Manager Mark Sullivan said: "We have been very pleased with the service from ADSI and the efficiencies and savings that we have had through their fixed line and mobile recommendations. The relationship we have with ADSI is that we ring them up and we always get the right answers from them."
Testimonials
'ADSI have provided Astrum with an outstanding service over the past year and more. My Account Manager is always helpful and available to take calls and solve any issues we have with O2. Astrum have a number of company mobile users with a high proportion who work abroad for lengths at a time which can result in high usage of calls and texts and often problems with network connections. The team at ADSI are always on hand to work through these difficulties.
I would recommend ADSI to any of my customers when looking for great service and competitive prices."
Joanne Payne, Assistant Procurement Manager, Astrum UK
’we have been with ADSI for just over a year. Most people’s experience on switching any sort of service provider is that they are promised the earth; get good service at the start and this falls away. But with ADSI we received and continue to receive a personal and efficient service which despite today’s competitive market would be hard to beat.’
Simon Bradley, Discover the World
‘Our general view is that ADSI have delivered excellent service. Personal service is always a huge bonus when it comes to dealing with the sometimes complex subject of telecoms, and our account manager has always been efficient and responsive. The main purpose of moving over to ADSI was that we wanted to achieve a better and more cost-effective solution for our mobile phones. The cost savings have been significant and the contract costs are scrutinized every month by our account manager, followed by a written report and analysis. The contract is then adjusted accordingly to best suit our requirements.'
Martin Herbert, Banham Patent Locks
D A Cant Ltd, Engineering & Surfacing, in Colchester, Essex recommend the Mobile Phone Account Management service provided by ADSI to other business;
"ADSI have been a great help to our business over the years we have dealt with them. All queries are dealt with very quickly and efficiently and I would have no hesitation in recommending them to other businesses"
Sarah Verrall, D A Cant.