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Energy customer warning

July 5th, 2017

Calling all Energy customers…

As part of our ongoing commitment to excellent customer service and ensuring you have the best possible experience whilst dealing with ADSI we will from time to time keep you updated on current issues and report any potential issues that may arise.

energy_customersIt has come to our attention that some of our energy customers have been receiving telephone calls from people claiming to be from your energy company. These calls may come from an overseas call centre or possibly be automated. The caller will ask you for the details of your meter(s) as they claim that the meter is coming up as invalid on their database against your postcode.

Please do not give them any information of this nature.  If they are your genuine energy company, they will already know the details of your meter and should not have to ask for it.

Always give your energy company a call back on the customer service you have for them to confirm the validity of the callers request. If the call is genuine, they will not mind you taking this precaution.

Please remember that ADSI and your Energy Company will never pass on your details to any third parties without prior consent from yourselves.

If you need any advice about your business energy, contact our Energy Consultant, Simon Field, on 01268 495555 or email energy@adsigroup.co.uk

  • “Always been very happy with ADSI from day one. We get contacted constantly by other companies but we would never leave ADSI as the service is fantastic and our Accounts Manager is brilliant – he helps with all queries and is knowledgeable, friendly and  we feel confident that he  gets us the best deal. Many companies we’ve used over the years have been in it for the money only but with ADSI we feel that they really do put the customer first, can’t praise highly enough.”

    East Durham Community Transport
  • “Our account manager makes this otherwise stressful task of the comms pain free. We receive a personalised service and he is always on hand to advise us on maximising our telecoms whilst keeping an eye on budgets, all without compromising the high level of standards we have come to expect.   Because of this we have moved all our mobile needs to ADSI which goes against normal company policy where we by principle never use a sole supplier.”

    EBSCO
  • “ADSI provide an excellent service and value for money”.

    Southend Christian Fellowship
  • “Thanks for being the perfect comms partner over the last 13 years.”

    Jelf Group
  • “I would just like to thank you for all your help over the last couple of months. I admit that I was hesitant at first but the service level of ADSI, your professionalism and expertise has been second to none. I would not hesitate to recommend your services to other business colleagues I know. I look forward to our on-going working relationship.”

    AM World UK
  • “We are really happy with overall service from ADSI; it’s great to have someone assigned to our account that can help us with any issues. Our overall phone costs have greatly decreased and we are extremely happy with ADSI.”

    McCue Corporation
  • “We have been with ADSI for a number of years now and I wouldn’t go anywhere else. Very professional company.”

    Kevin Locke Builders
  • “I am extremely pleased that I moved our account to ADSI and would gladly recommend them. We have made considerable savings by making the move, but have also enjoyed a far better level of service. In fact the best thing about working with ADSI is having a named account manager who deals with everything about the account. “

    Association of Teachers & Lecturers
  • “My Account Manager is extremely good at alerting us to areas where we could potentially save money within our business. We are more than happy with the service we receive from ADSI & I would strongly recommend them to other individuals or businesses.”

    Trans XL
  • “We have dealt with ADSI now for approx. 5 years, and have been continuously impressed with the good old fashioned level of customer service. Not only do they keep their eye on our account to make sure it’s the best value for us and offer us great deals on new products, but the back-up is second to none. I would have no hesitation in recommending them to business colleagues. Keep up the good work!”

    Pink Scaffolding
  • “ADSI offer a personal service delivered in a very professional way.  I am very satisfied with the service and support provide by ADSI.  I am confident that when I call, my questions will be answered without delay and this is delivered at a very competitive price.  ADSI look after their customers be providing a pro-active service that will let me know if I need to make any changes to my mobile account.  I am free to concentrate on other aspects of my business because ADSI are looking the mobile accounts.”

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