O2 Techies

O2 Techies can help customers set up their phones or laptops, set up car kits or even set up selected servers.  They are experts their field and hand-picked to help customers get connected and sort out technical problems. O2 make it their mission to get customers up and running, so they can focus on running their business.

A bit more about Onsite set up
Whether a customer chooses an iPhone, BlackBerry or another smartphone  or mobile broadband and a laptop, O2 Techies will visit their office and get things sorted in no time. The customer books a time, date and package to suit and O2 Techies do the rest.

O2 Techies will: ·    

• Install software and set up mobile email·    
• Set up a BlackBerry Express sever or a Microsoft Direct Push server·    
• Unbox new phones, match SIMs to people and configure settings·    
• Install hands free car kits for a fleet·    
• Offer useful tips, personalise settings, link up equipment and train users

If customers have further questions, or forget to ask for help with anything, they can call our Techies for free up to 30 days after their visit.

Why choose O2 Techies?·    

• Reduce downtime·    
• Quicker ROI as people get the most from their mobiles from day one·    
• Save time and hassle·    
• Save money- businesses taking a DIY approach to new technology are twice as likely to lose revenues as those choosing professional IT support·    
• All the benefits of new technology without being distracted from their core business·    
• Peace of mind·        

How much does it cost?

Onsite setup	Price	Time onsite
Phone set up for individuals	£125	1 hour
3 people with 3 phones	£125	1 hour
Up to 10 people	£250	half day
Up to 30 people	£500	full day

Costs are one-off fees and are not part of a monthly bill. Onsite set up only available in UK mainland Monday-Friday 8.30am to 6.00pm

 

A bit more about Remote server set-up
O2 Techies can help customers set up BlackBerry Express and Microsoft Direct Push Email. This means they don’t get the worries and steep learning curve normally associated with new server software. Techies will call the customer twice before the set-up – firstly to check they have everything they need, such as licences, software and permissions. And again to perform a pre-installation health check and arrange a time that’s convenient for the set up of the server. At the agreed appointment time, the O2 Techie will take remote control of the server and perform the configuration and installation steps. They’ll also configure a minimum of two devices and give some server administration training. Access to O2 Tech Support service is also included, so customers can get the answers to any queries they may have within 14 days of configuring the server. .  

 

Alternatively, why not try O2's Guru TV at www.youtube.com/o2gurutv.

Hundreds of handy self-help videos are now available from O2’s Guru TV.  The new dedicated YouTube channel is packed with information; walk-through of phone features, set up guides, fun stuff, App demos and much more.

This is just part of O2’s "Celebrating Helping" strategy to create a world-class customer experience to make life simpler, easier and better. There will be more ways everyone can benefit from the passion and knowledge of the growing team of O2 Gurus over the coming months. But you can start right now at Guru TV. It’s free. It’s quick. It’s easy. And it’s always there to offer help, support or simply to inspire!