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And so 2021 begins

January 5th, 2021

And so we enter yet another lockdown period, at least this time we are prepared and know what to expect! We’ve adapted the way we work, where we work and the way we all communicate & interact with each other, so bring it on again! 2021 may not be an easy start but we have hope…

Just to reassure our customers, we remain open – your Account Manager and Support Team are still available to contact with any issues or if you need any changes made to your account , just call 01268 495555.  We can, of course, provide you with additional connections, data and devices to keep you in touch with your workforce during the latest restrictions.

A quick reminder now that Brexit has happened (not that many of us are travelling anytime soon!) but O2 Roam Like at Home arrangements remain the same as previously.

There are changes to VAT for out of bundle roaming in the UK so check before you travel if you are likely to use this.

Projects at ADSI this year include launching a new website – if you would like to submit a testimonial to appear on it, please email details to marketing@adsi.co.uk; it would be great to hear from you.

We are continually improving our Customer Portal, MyADSI;  if you haven’t used it yet and would like to register to manage some aspects of your Mobile account online yourself, let us know.  Details can be found here – MYADSI_WEB_2020

And lastly, a big thank you to our customers that completed one of our Post Despatch Surveys, your comments are always passed on to your Account Manager!

Stay safe and we look forward to assisting you throughout the year.

  • “The fact that we have kept our business with ADSI in such a  competitive market for such a long time speaks for itself really. Service is great always efficient. Clare manages our requests and queries promptly and efficiently with the bonus that she is always such a delight to talk to!”

    Aveat Heating
  • “We switched our telephone service from BT to ADSI and have been delighted with the service so far. Everyone we have had contact with has been helpful and professional and I wouldn’t hesitate in recommending them.”

    Lugano Residence
  • “I would like to thank Dave Cribbs from ADSI for advising and helping with the new VoIP system that we now use. This enables myself and my virtual assistant to answer every call we receive.  The increase in answered calls has led to more successful bookings.”

    Body Beliefs Osteopathy
  • “Since ADSI have taken over our mobile phone management we have not had a single issue. They have even dealt with an ongoing problem that we had been trying to resolve for over a year!

    Dave is always really helpful and responds to any queries we have quickly and efficiently. I would have no hesitation in recommending them.”

    HR Dept
  • “I would like to thank Dave and ADSI for making my Electricity switch over both effortless and at the same time lucrative.

    By signing just a couple of letters I have now switched and am saving over £100 pcm.

    I have no hesitation on recommending you and your company to friends and clients alike.”

    Quest Printing & Design Ltd
  • Energy: Simon introduced himself to us when he took over our account and has been friendly and helpful from the very first conversation. We have a couple of properties on the same street, some of which we had forgotten to inform ADSI of and we had got confused as to what was currently in contract/where we were paying high tariff rates.  Simon got this organised with minimal input from us which helped massively and also managed to save us money at the same time.

    I feel confident that our account is in safe hands which gives us one less thing to think about in the running of our business, I know Simon will be in touch as and when I need to know something. I would not hesitate to recommend ADSI Energy and have no intention of going elsewhere as I know they will do everything they can to get us the best deal possible.”

    Drainsmart
  • “We are now into our third year with ADSI and can only say what a BIG improvement on our previous provider.

    Calls are always answered promptly by a person, not an ‘option machine’.  Each time we have added a new connection the equipment has arrived on time.  Brad Foote has been our dedicated account manager and all it has taken is a quick phone call to action our requirements.

    Ongoing, our account manager keeps a watchful eye on our account and quickly highlights any unusual activity allowing us to address or amend our tariff accordingly. The technical support ADSI provides is also extremely helpful and timesaving.  I would have no hesitation whatsoever in recommending this company.”

    Almor Group
  • “Always been very happy with ADSI from day one; we get contacted constantly by other companies but we would never leave ADSI as the service is fantastic.

    Our account manager, Brad, at ADSI is faultless – I would highly recommend.  He helps with all queries and is knowledgeable, friendly and we feel confident that he gets us the best deal and give us the best advice.

    We have saved a considerable amount of money over the years and the control we have over our mobile phones now is second to none. Any issue or query is dealt with promptly and efficiently, can’t praise highly enough.”

    Fire Protection Ltd
  • “‘Welcome to the World of Mobile Technology’ ADSI form a vital part of our arsenal to allow us to get on with life.  They have been integral to our business growth providing a reliable and cost effective way to run an essential service to our company and staff who rely on constant communication.

    As a company and personally, ADSI know exactly who we are and our habits so can advise and manage our services honestly and precisely.  You have to enjoy working with suppliers otherwise what’s the point? It’s an honest, open and thorough relationship that we are very grateful to have in our business life.”

    Models 1
  • “Always been very happy with ADSI from day one. We get contacted constantly by other companies but we would never leave ADSI as the service is fantastic and our Accounts Manager is brilliant – he helps with all queries and is knowledgeable, friendly and  we feel confident that he  gets us the best deal. Many companies we’ve used over the years have been in it for the money only but with ADSI we feel that they really do put the customer first, can’t praise highly enough.”

    East Durham Community Transport
  • “We are really happy with overall service from ADSI; it’s great to have someone assigned to our account that can help us with any issues. Our overall phone costs have greatly decreased and we are extremely happy with ADSI.”

    McCue Corporation
  • “We have dealt with ADSI now for approx. 7 years, and have been continuously impressed with the good old fashioned level of customer service. Not only do they keep their eye on our account to make sure it’s the best value for us and offer us great deals on new products, but the back-up is second to none. I would have no hesitation in recommending them to business colleagues. Keep up the good work!”

    Pink Scaffolding
  • “ADSI offer a personal service delivered in a very professional way.  I am very satisfied with the service and support provided by ADSI.  I am confident that when I call, my questions will be answered without delay and this is delivered at a very competitive price.  ADSI look after their customers by providing a pro-active service that lets me know if I need to make any changes to my mobile account.”

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